Excellent customer service

Excellent customer experience and operational quality may provide a company in the hospitality or hotel industry with a significant competitive advantage. The advancement of technology has the following consequences for hospitality lodgings. For starters, IT increases productivity because consumers can easily compare the different accommodation facilities available around the world using smartphones or tablets. Second, through check-in and check-out systems, hospitality businesses can monitor their customers’ movements. Third, the use of keyless technologies improves security, allowing hotels to raise sales by hosting more guests. Fourthly, technology has helped in providing more personal touch as the companies can collect details about customer hobbies and likes and base their service delivery in accordance with client’s preferences.

Fifth point is that accommodation providers have managed to save a lot of costs through the aid of technology. Sixth, use of scientific developments in the hotel industry such as the creation of websites like Kayak and Expedia make bookings easier. Seventh, first day experiences are amazing as customers can request without moving out of their rooms and can check all services provided from the lodging. Ninth, the accommodation service providers are able to capture the experiences of their customers by feedback platforms offered in their websites, social media and other communication technology inventions. Social media is another avenue through hospitality firms advertise with minimal costs and reach many customers. Tenth, IT has made it possible for hoteliers to incorporate integrated management systems. Finally, higher accessibility of mobile devices has made it easy for customers and potential customers to access accommodation services through mobiles from any part of the world.